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Chief Operating Officer

Center For Family Services

Camden, NJ

Reporting to the President, the Chief Operating Officer (COO) will participate as a strategic member of the senior executive team to strategize, plan, and execute all operating plans. This position is tasked with overseeing the day-to-day administrative and operational functions of programs and services in the southern 7 counties of New Jersey, including: Youth Residential facilities, Head Start, Child Protection and Prevention programs, and other community services.Tasks include the overall management of all direct service programs, managing and developing staff, assuring high quality care through continuous quality improvement, safeguarding fiscal operations by ensuring services operate in a cost-effective manner and meet budget projections and reporting. The COO will manage collaborative relationships with applicable organizations, community groups, and key stakeholders to maintain good community relations and advocate for clients, staff, and services.

Specific Responsibilities

  • Provide administrative direction for operations of assigned departments and performance appraisals of the respective Vice Presidents.
  • Communicate routinely with the President concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments.
  • Implement new policies; ensure policies and procedures of each service area are current and complete in their entirety; disseminate pertinent information following administrative directives; and recommend improvement of facilities in assigned areas, including construction or renovation of structures and purchase of new equipment.
  • Identify growth opportunities and compete for the associated grants and contracts, manage grant compliance and relationships with funders, and maintain a balanced budget.
  • Lead business operations which include collaborating with the clinical and program staffs to ensure that high quality services are delivered within budget, that system principles are supported with financial resources, determining information technology requirements, and overseeing plans and budgets for implementation, production, and operation.
  • Provide direct supervision, coordination, and evaluation of staff, including 8 direct reports: VP of Unaccompanied Minors, VP of Shelter, Residential, and IDD, AVP of Early Childhood/Head Start, AVP of Adolescent Services, AVP of Family Intervention Services, AVP of Child and Family Services, AVP of Youth Residential Services, and Director of Golden Cradle.
  • Promote active involvement of the department heads in the preparation of the departments’ budgets and educate them in the importance of the budget, forecasting, and planning process.
  • Participate as a member of the Agency’s Executive Leadership Team, providing strategic and steering insights to operations.
  • Advise and make recommendations to the President and CFO concerning budget, cost, and financial matters and encourage and assist department heads in establishing a measure of performance, increased productivity, quality improvement, cost controls, and maximum utilization of facilities.
  • Advise the President where executive action is necessary to accomplish goals and plan the activities of the individual departments in relation to other Center departments so as to obtain a better understanding of each other’s problems.
  • Attend State and community meetings and/or committee meetings, as assigned or requested, and inform the President of proceedings at the meetings attended and recommend action, as necessary.
  • Represent CFS by membership in related professional associations.
  • Responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop, and continue our community partnerships as it relates to the position.
  • Treat all individuals with the utmost courtesy, decency, and respect.
  • Provide responsive and efficient services.
  • Interact with staff, consumers, local entities, and advocacy groups to provide a service that meets local needs.
  • Provide highest level of customer service for both internal and external customers.
  • Strict adherence to the professional, ethical, and legal requirements set forth in CFS’s Business Code of Conduct as well as the Corporate Compliance Plan.
  • Consistent adherence to Center safety guidelines and expectations.
  • Assist President when requested to complete special projects and complete all assignments within a time frame negotiated with the President.
  • Completion of other duties as assigned by President as it relates to the program and position.


The Chief Operating Officer must have an understanding of and passion for the goals and mission of Center For Family Services and a commitment to play a leadership role in addressing the community’s needs. The successful candidate must be entrepreneurial in identifying growth opportunities and competing for the associated grants and contracts with the ability to maintain and sustain relationships with funders. The ideal candidate will be an experienced manager and outstanding communicator who clarifies goals, builds teams, and cultivates trust while at the same time demands accountability.


  • Minimum of 7 years of senior management experience in nonprofit organizations; experience in human services and in particular youth residential programs and intellectual and developmental disabilities preferred.
  • Possess a working knowledge of Federal and State contractual and licensure requirements.
  • Demonstrated operational and strategic leadership skills with strong emotional intelligence, communication, and relationship development skills.
  • Demonstrated solution-focused problem-solving approach to business management, as well as program operations.
  • Strong interpersonal skills with demonstrated ability to work effectively with community resources, agencies, political entities, and the public.
  • Ability to administer, manage, and maintain a balanced budget to include grant writing, grant management, and compliance.
  • Knowledge of financial issues as they apply to community centers.
  • Ability to use current technology and collected statistical and data analysis.
  • Demonstrated ability to handle a variety of human relations issues involving consumers, staff, providers, and staff of Federal and State agencies.
  • Proven success leading teams, setting priorities, and delegating responsibilities.
  • Possess superior communication skills to express, orally and in writing, Center For Family Services’ mission, vision, and goals with clarity, passion, and persuasion.
  • Demonstrated networking skills and an ability to sustain and build on the partnerships and collaborations that are already established.
  • A team player and team builder that has a passion for and commitment to achieving excellence while fostering a high level of respect for colleagues.
  • Self-confidence, humility, integrity, warmth, and a flexible personal style.
  • Proficient with technology.
  • A Master’s degree in business, medical, or human services related field; clinical licensure preferred.
  • Willing and able to travel; may require travel to various locations within the 7 southern counties of New Jersey.
  • Must maintain a clear driving record and driver’s license, reliable transportation, current with all state requirements, and liability insurance in accordance with the Driver Policy.


Center For Family Services is a strong and innovative non-profit organization dedicated to improving lives. With services across New Jersey and a history dating back to 1920, Center For Family Services is committed to uplifting individuals and families through a strong, robust, evidence-based, and ever-changing continuum of care. Headquartered in Camden, New Jersey, Center For Family Services has 85 office locations and a wide variety of programs across the State of New Jersey.

Center For Family Services is a leader for positive change in the community with a proven track record of accomplishments working with neighborhood residents, schools, government leaders, corporate partners, and social service providers across the community. Whether it is a child who is ready for preschool, a young person in need of the support of a mentor, a teen without a safe place to call home, a family facing the trauma of domestic violence, a person seeking help for an addiction, or a family in crisis, the dedicated staff of 1,500 are there to help. Center For Family Services heals, educates, and protects children and families. The goal is to break the cycle of poverty, violence, trauma, and addiction and to help people to overcome obstacles, to find comfort, and to build the foundation for a successful future.

For additional information, please visit their website at

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