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Director of Human Resources

Family Service Association of Bucks County

Langhorne, PA

Reporting to the Chief Executive Officer, the Director of Human Resources is responsible for the overall administration, coordination, and evaluation of the human resources function including employee relations, recruitment and retention, onboarding, professional development, benefits management, and employment law compliance. The Director will develop and implement the policies of the Human Resources department ensuring legal compliance and implementation of the Family Service Association of Bucks County’s mission. The Director will serve on the senior leadership team supporting the CEO and providing input for long-term planning and strategy.

Specific Responsibilities

  • Responsible for the day-to-day operations of the Human Resources Department including supervision of any direct reports.
  • Annually reviews and makes recommendations to executive management for improvement of the organization’s policies, procedures, and practices on HR matters.
  • Maintains knowledge of industry trends and employment legislation and ensures organization’s compliance with federal, state, and local legislation.
  • Oversees the maintenance of employee records for credentialing and licensing purposes to ensure compliance and satisfactory inspections.
  • Completes and ensures compliance with all annual reporting, i.e., EEOC, ACA, unemployment, workers’ compensation, etc.
  • Attends HR related meetings and conferences, as well as sits on internal committees, as requested by the CEO.
  • Chairs the Safety Committee. Conducts monthly meetings, coordinates annual trainings, and performs all necessary reporting to ensure compliance.
  • Coordinates and conducts exit interviews. Compiles data and presents to management to review in relation to turnover rates and improvement in the workplace.
  • Maintains and coordinates a health and welfare benefits program. Responsible for the annual negotiations of benefits and open enrollment activities including the coordination with insurance companies and/or brokers. In addition, manages the overall administration of workers’ compensation, unemployment, voluntary plans, and pension.
  • Assists executive management in the annual review, preparation, and administration of the organization’s salary and benefits program.
  • Consults with legal counsel as appropriate, or as directed by the CEO on HR matters.
  • Partners with Chiefs and/or department managers to assist them in fulfilling their responsibilities on HR matters.
  • Recommends, evaluates, and participates in staff development for the organization. Oversees the tracking and attendance of trainings as it relates to HR files and compliance.
  • Develops and maintains a Human Resource Information System (HRIS) that meets the organization’s HR information needs.
  • Manages and performs tasks associated with recruitment and job placement. Ensures all positions are filled in a timely manner with qualified staff. Coordinates with fiscal as required for job postings/placements.
  • Attends hearings and manages correspondence regarding unemployment, workers’ compensation, EEOC Human Relations Commission, and other legal matters.
  • Oversees and ensures all Leave of Absence/FMLA requests are in compliance.
  • Performs other duties as assigned by the CEO.


  • Minimum of 7 years of increasingly responsible experience as an HR professional preferably within a nonprofit organization.
  • Knowledge of federal, state, and local existing and proposed laws/regulations affecting HR administration; ability to interpret laws and policies advising management and employees appropriately.
  • Proven knowledge of trends, best practices, regulatory changes, and innovative technologies in human resources and talent management including recruitment and retention techniques.
  • Previous experience collaborating with senior leadership and hiring managers to develop effective onboarding strategies.
  • Must be a self-starter with an innovative and entrepreneurial spirit with the ability to set priorities and meet deadlines.
  • Strong interpersonal skills with demonstrated ability to build, foster, and maintain positive relationships with hiring managers and staff.
  • Superior communication skills with the ability to oversee employee relations, engaging in sometimes difficult conversations while effectively representing the mission of Family Service Association.
  • Highly organized, detail oriented, and able to manage multiple projects simultaneously in a challenging environment.
  • Proficiency with Microsoft Office Suite and related software; ability to quickly learn Family Service’s HRIS and talent management system.
  • Bachelor’s degree required; Master’s degree in Public Health, Human Resources, Business Management, or related field preferred.
  • SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) credential required; maintain SHRM Certification or have the ability to obtain certification within 12 months of hire.
  • Willing and able to travel between agency facilities or event locations.


Family Service Association of Bucks County is a nonprofit 501(c)(3) social service organization with locations throughout Bucks County in Langhorne and Bristol, Pennsylvania. Family Service also operates a call center, twenty school-based sites, and two additional locations including the Emergency Homeless Shelter and the Teen Center site. For 69 years, Family Service has been improving the lives of children and families, doing whatever it takes to help them overcome obstacles and reach their full potential.

In 2021, more than 40,000 people turned to Family Service for help addressing a broad range of challenges. Family Service offers a variety of programs and services focused on increasing opportunities for adults, protecting seniors, reducing substance use, improving the lives of those with mental illness, preparing children and adolescents for the future, improving the quality of life for those living with HIV/AIDS, and much more.

Family Service is a member of United Way of Bucks County and Social Current and is fully accredited by the Council on Accreditation. Family Service is also licensed by the State of Pennsylvania to provide mental health and drug and alcohol assessment and treatment services.

For additional information, please visit their website at

Family Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Family Service employees must be fully vaccinated against COVID-19 or receive an agency-approved exemption for health or religious reasons.

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