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Vice President of Specialized Services

Volunteers of America Delaware Valley

Camden, New Jersey

Reporting to the Chief Operating Officer (COO), the Vice President of Specialized Services (VPSS) is responsible for the coordination, leadership and direction of specialized programs of the agency including responsibility for the performance of programs for individuals with mental illness, intellectual disabilities, and neurocognitive impairments. This position oversees operational functions of all specialized programs in response to community needs and in accordance with state/federal guidelines. The VPSS is responsible for property and facility management, service coordination, staff supervision with particular emphasis in the area of clinical oversight, health and safety of clients, long range planning, program development, program monitoring and evaluation. The VPSS will manage four direct reports and oversee a budget of $10 million with a total staff of over 100.

Specific Responsibilities

  • Serving on the Senior Management Team of VOADV, the VPSS will work collaboratively with the Vice President of Reentry, the Vice President of Volunteers of America Pennsylvania and the Vice President of Homeless Services, supporting the COO to ensure the successful implementation of the strategic goals of the organization.
  • Oversee and facilitate program planning and management of services including development and achievement of program outcomes, financial targets, staff recruitment and retention goals, and other measures of success in accordance with VOADV policies, procedures and strategic plan.
  • Interact and communicate (verbally and non-verbally) with all clients, staff, and outside contacts professionally with respect and courtesy.
  • Maintain confidentiality regarding client, staff and agency information in compliance with policies and procedures.
  • Attend and participate in regularly scheduled staff meetings, individual supervision, trainings and other meetings as requested.
  • Assist COO in the development, implementation and monitoring of approved goals and objectives for all specialized programs.
  • Coordinate program and resource development efforts, including submission of funding proposals.
  • Assist COO and CFO in oversight of agency fiscal activities as it pertains to program operations.
  • Assist COO in the implementation of evidenced based interventions for all service populations.
  • Develop and maintain positive relationships with funding and regulatory agencies, and maintain compliance with all applicable licensure, certification, contractual, and accreditation standards.
  • Develop, direct and assess the provision of effective client service including program evaluation and data gathering initiatives across all specialized programs.
  • Develop and maintain positive relationship with community resources, including service providers and planning bodies, elected officials, civic and religious associations.
  • Ensure development and maintenance of Policy and Procedure Manuals for each program.
  • Monitor local, state and federal legislation and regulations and respond in an approved manner to issues that have potential impact on the program and clients.
  • On-going assessment of training needs for all relevant job classifications and identifying resources to meet training needs.
  • Identify and present to the COO matters requiring her/his decision.
  • Recommend and implement techniques to improve productivity, increase efficiencies, manage costs, and maintain state of the art models of care and evidence-based practices.
  • Develop plan for new areas of technology for the program operations along with sufficient planning for areas that support the mission of the agency with all specialized services.
  • Maximize staff job performance by coaching, counseling, mentoring and disciplining employees, monitoring and evaluating job performance.
  • Other duties as assigned.


The Vice President of Specialized Services must have an understanding of and passion for the goals and mission of Volunteers of America Delaware Valley and populations it serves. The ability to provide leadership and vision in implementing the organization’s strategic objectives in the face of constantly changing government and private funding sources is essential for the new VPSS. The successful candidate must have a track record of experiences that include knowledge of strategies and best practices proven effective in managing a complex, social services organization. The VPSS should be a strategic and innovative leader with exceptional planning and problem-solving skills, be willing to listen to novel ideas, take risks and effectively collaborate with the VOFDV community.

  • Minimum of ten (10) years of relevant management experience in mental health, intellectual disabilities, or neurocognitive impairment with knowledge of Pennsylvania regulations preferred.
  • Master’s Degree in a Human Services related field.
  • In-depth knowledge of mental health, intellectual disabilities and neurocognitive impairment programming, process, and funding climate including a working knowledge of and the ability to interpret and apply federal, state and local laws, regulations and policies.
  • Proficient knowledge of housing management programs and procedures. Knowledge of current publications, establishing personal networks, participating in professional affiliations.
  • Demonstrated ability and mastery of the following skills: budget development and management, advocacy, resource development, community and public relations, experience with diverse client groups and service approaches, and personnel management.
  • Demonstrated success in leading teams, implementing a strategic vision, and meeting aspirational goals.
  • Effective leadership and mentoring skills with strength in hiring, coaching, developing and retaining a high performing, collaborative staff who are empowered to continuously improve their skill and knowledge levels.
  • Demonstrated success developing and monitoring systems to manage both operational and programmatic work that involve high levels of collaboration.
  • Strong interpersonal skills, drive and integrity with the ability to foster strong partnerships with both internal and external constituencies, including government officials and community members.
  • Research skills are highly desirable.
  • Possess superior communication skills to express, orally and in writing, VOADV’s mission, vision, and goals with clarity, passion, and persuasion.
  • Computer skills required.
  • Valid driver’s license and the ability to meet Volunteers of America standards.

The Institution

Volunteers of America is a national, nonprofit faith-based organization providing local human service programs and opportunities for individual and community involvement. Every year more than 1.5 million people across the nation feel the helping hand and compassion of Volunteers of America. Volunteers of America has local affiliates in 44 states across the nation fulfilling community needs. In the Delaware Valley, our services help homeless individuals and families, children, the disabled, ex-offenders, and other persons who need the opportunity to rebuild their lives.

Volunteers of America Delaware Valley (VOADV) provides community-based assistance to populations in need so that they can lead self-fulfilled, independent lives. Presently VOADV is operating 54 separate programs serving persons who are experiencing homelessness, seeking permanent housing, struggling with addictive behavior, coping with chronic mental illness and developmental disabilities, returning to society from the criminal justice system, and dealing with domestic violence.

For additional information about the Volunteers of America, please visit their website,

Job Details

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